Privacy Policy

1. Introduction

Welcome to Nyxora Arts (“we”, “our”, or “us”), founded and operated by artist Tamanna Giri, based in Contai, West Bengal, India. We are committed to safeguarding the privacy and security of our visitors and customers. This Privacy Policy explains what personal information we collect, how it is used, and the steps we take to protect your data.

2. Information We Collect

When you browse our store, create an account, place an order, or contact us, we may collect the following personal information:

• Contact Information: Full name, email address, phone number, and delivery address.
• Order & Transaction Details: Products purchased, customization preferences, total order amount, and transaction reference numbers (such as UPI UTR numbers).
• Account Credentials: Secure authentication tokens if you register using Google OAuth or email signup.
• Customer Communications: Inquiries, commission requests, feedback, reviews, and submitted artwork photos.
• Technical Data: Browser type, operating system, IP address, and cookie identifiers for site performance and analytics.

3. How We Use Your Information

We use your information strictly for legitimate e-commerce operations, including:

• Processing, packing, and dispatching your handcrafted art orders to your specified address.
• Sending order confirmations, tracking updates, and delivery notifications via email/SMS.
• Providing responsive customer support for custom inquiries and commissions.
• Maintaining your customer dashboard and past order history.
• Ensuring security, fraud prevention, and compliance with Indian regulatory and tax standards.

4. Payment Processing & Security

We prioritize your payment security. Payments on Nyxora Arts are processed through PCI-DSS certified payment gateways (such as Razorpay) and direct UPI systems. We do not store or have access to your sensitive banking details, credit/debit card numbers, CVVs, or UPI PINs. All payment data is encrypted and handled under industry-standard SSL encryption protocols.

5. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with trusted service providers necessary to operate our store:

• Courier & Delivery Partners: Speed Post (India Post), DTDC, Delhivery, or BlueDart for delivering packages.
• Cloud & Database Hosting: Supabase and Vercel for secure hosting, encrypted database storage, and fast performance.
• Notification Services: EmailJS / transactional email services for sending order receipts and updates.
• Legal Authorities: When required by Indian law, judicial orders, or to protect our legal rights.

6. Cookies & Tracking Technologies

We use essential cookies and local storage tokens to remember your shopping cart items, keep you logged into your account, and optimize loading speed. You may adjust your browser settings to disable cookies, though some features (such as persistent shopping bags) may not function optimally.

7. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your personal account data at any time. You can update your shipping address and contact details directly in your Account Dashboard, or contact us at tamannagiri216@gmail.com.

8. Contact Us Regarding Privacy

If you have any questions or concerns regarding this Privacy Policy, please reach out to our studio: